When basic warranty support isn’t enough for your customers

As a consumer, have you ever purchased something and expected a certain level of service but didn’t get it? This seems to happen a lot with cars. You need a simple part replaced but find out either that it isn’t covered by the warranty or that the warranty just expired or that it will take 5 days or more to order and another 2 to install it? When issues like this arise, you expect to receive exceptional support service.

As I see it, original equipment manufacturers (OEMs) are no different. No one expects problems to arise with their product but when they do, everyone wants a quick, painless resolution—especially when you or your customer’s business is relying on it and can’t afford to be at a standstill while waiting for a part or effective repair support. At that point, there’s no time to think about the fine print of the warranty.

Most OEMs benefit from additional levels of support to protect their investment and maximize productivity. You and your customers not only have unique requirements but you also expect seamless, globally-standard 24×7 support. While basic warranty support covers your typical break-fix issues during business hours, what happens when you need critical support after hours?

Let’s talk about how we can help you customize the right support services to match your customers’ needs and expectations.  Because one-size does not fit all, you have access to unique and flexible support services, including a 90-day warranty extension at no additional cost (available exclusively on OEM-Ready and Extended Life hardware).

We can help you find the right combination of parts and labor support services and help you deliver them to your customers via our globally-owned, standardized support infrastructure. You can select the speed of response option, the level of asset and data protection and the amount of proactive support required to meet the needs of your customers.

You can learn more about tailored support options for OEMs here: www.dell.com/oemservices.

Jodi Eckberg

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2 Comments

  1. [...] a services consultant for OEM Solutions, I see over and over that choosing the correct warranty to purchase is more difficult for OEM customers than it is for Dell’s corporate [...]

    By: Why choosing the correct warranty is harder for OEMs than the rest of Dell’s customers | Laptop Landing on December 3rd, 2011 at 3:20 pm
  2. [...] = {"data_track_clickback":true};As a services consultant for OEM Solutions, I see over and over that choosing the correct warranty to purchase is more difficult for OEM customers than it is for Dell’s corporate [...]

    By: Blog Post: Why choosing the correct warranty is harder for OEMs than the rest of Dell’s customers | AspenIT.co.uk | Computing & Technology News on December 5th, 2011 at 8:57 am

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