I got this email the other day following a business trip.
Dear Platinum Customer, Please tell us how we did on your last flight and what we could do to make it better?
My honest response was, “Well, you packed us into a commuter plane for a 3-hour flight and then we sat on the runway for an hour. So having four hours on a plane with one very small restroom didn’t make for the best travel experience. And by the way, thanks for introducing me to retired NFL offensive linemen by making them my seatmate on the last 5 flights. Maybe next time, given how small the seats are, you could introduce me to an Olympic gymnast?”
So while flying isn’t always fun, many of our customer’s still send you or people like you on the road to install the servers and storage you buy from Dell OEM Solutions. Besides the difficulty of traveling, costs keep rising and budgets keep shrinking. Is there any way that Dell OEM Services can help with that equation?
You are in luck because now you will know what some of our customers are already successfully doing. They use our deployment services teams to complete remote installations at their customer’s sites. In most cases Dell has local people that can drive to your customer’s site and get the job done without having to incur the cost of airfare and hotel. The Dell Installation Services teams can help you save time by installing servers, connecting storage, configuring NICs, installing and configuring VMware or performing upgrades to software.
We have hundreds of services sku’ed up with corresponding SOW’s ready to go. Need something custom? Let us know what you need and we can pull together a custom SOW by connecting you with one of our installation architects.
So the next time you need work done at a customer site and you want to avoid the discomfort of air travel, give us a call and we can probably help you. You just might save enough money on your travel budget to convince your controller to buy you the new Dell XPS 13. So when you do travel, you have a great notebook to take with you. If not, you could always try to convince him or her that you want to consider it for a future appliance.